NSW Fair Trading — Local Government Office in Parramatta

Reviews of NSW Fair Trading

• Thomas

  Added 2016.04.07

  Whenever I have a strata matter, they are always polite, but give conflicting information. I have challenged them about this and they say well, it depends on what information you give them. If you don't give them all the information, then you don't get the most accurate advice. I always give the same information (always the same scenario). I find that you have to ring 4 or 5 times to take the average information as being correct. If I ran FT I would have one person (dept)dedicated to one section of strata law, (protocol for meetings etc) another for repairs and maintenance etc. One person cannot know ALL the answers! If there are too many calls with similar questions, dedicate more people to that section and less on another.
• Alexander

  Added 2015.05.22

  These people are useless. After waiting on hold for 1 hour, you get put through to a teenage kid who doesn't even understand the Fair Trading laws himself. Go on the website they say. Everything is on the website.
• Austin

  Added 2014.07.27

  Every government department is the same without exception. Useless mindless bureaucrats who don't know and don't care. Just as long as they can get a nice hot coffee for morning tea. That's all they really care about.
• Austin

  Added 2014.03.06

  I have mixed reviews. I find that as a consumer if you get Fair Trading involved in any business matter, they're great! I have had one contractor take me, (the consumer) to FT when I refused to pay for a job he said he'd done and when they rang me to resolve the problem, I demanded that they get him to take me to a median, please... because I wanted to expose him for trying to rip me (and probably others) off!
• Benjamin

  Added 2014.02.19

  I have rang last week (22/11/17) and put on hold for over 20 minutes and the phone just cut off after that. It seems no one is really working at NSW Fair Trading at all. I am also on the phone now waiting to talk to a customer service but they advise me to contact Law Access instead!
• Ashton

  Added 2014.01.17

  It was a pointless process making a complaint through this Government Department and it’s left me wondering what is the point of NSW Fair Trading if they DO NOT ensure fair trading. I provided information on deceptive behaviour from a business that changed the terms and conditions of my transaction with them in an email that I never received (all subsequent paperwork from the business stated the original terms and conditions!). NSW Fair Trading were next to useless with the officer referring me to the courts to resolve the dispute. Interestingly I was contacted by NSW Fair Trading Customer Relations department for feedback on the experience I had with them and was subsequently admonished for giving the “wrong” type of feedback. Totally bamboozled!
• Blake

  Added 2013.07.19

  What you have on the website is pages and pages and pages of never ending bureaucracy and drivel. Every thing, except what you are looking for.
• Hannah

  Added 2013.06.17

  Despite all the negative reviews, I had a positive experience with them. Lisa McInerney was able to resolve the issue with vendor.